Shipping & Refund Policy
Thank you for shopping at Mapani!
Refund & Cancellation
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us
Your Order Cancellation Rights
• MaPani is not responsible for any damage caused after delivery
• In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us through our Contact Us page and we will be happy to help you.
• Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
• Returns and exchanges requests will be subject to checking and vetting by MaPani Team
• Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
• Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
• No Refund shall be made once goods are sold
All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:
• Sold in a physically damaged condition.
• Has missing parts or accessories
We offer free delivery, within India. In case you wish to ship products overseas, please reach out to us through our Contact Us form.
Purchases are shipped from our production unit at Modinagar, Uttar Pradesh by courier.
Due to COVID-19, we cannot commit on delivery timelines. We do request you to bear with us in case of slight delays. As per safety protocols while we are currently accepting online orders to ship within India, due to changing nature of the situation, we reserve the right to pause deliveries at any time if required.
Order Deliveries Will Be Made Between
- 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
- Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.